Last updated: April 2025

Introduction:
"The Flower Chronicles" values the privacy of our customers and is committed to protecting their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us by our customers when using our website and services, in compliance with relevant South African laws, including the Protection of Personal Information Act (POPIA).

Information We Collect:
We collect personal information from customers when they register an account, place an order, or interact with our website. This information may include:
--Name
--Contact information (email address, phone number, delivery address)
--Payment details (credit/debit card information)
--Any other information provided voluntarily

How We Use Information:
We use the collected information for the following purposes:
--To process orders and facilitate transactions
--To communicate with customers regarding their orders, inquiries, or requests
--To personalize the customer experience and improve our products and services
--To comply with legal and regulatory requirements, including POPIA
--For marketing and advertising purposes, including targeted advertising through platforms such as Google Ads

Disclosure of Information:
We may disclose customers' personal information to third-party vendors, service providers, or partners who assist us in operating our website, conducting business, or servicing customers. These third parties are contractually obligated to keep the information confidential and use it only for the purposes specified by "The Flower Chronicles."

Data Security:
We implement appropriate security measures to protect the personal information provided by our customers, as required by POPIA. These measures include encryption, secure payment processing, and restricted access to personal data within our organization.

Retention of Information:
We retain customers' personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, in accordance with POPIA. Any personal information that is no longer required will be securely disposed of or anonymized.

Cookies:
Our website may use cookies to enhance the user experience and provide personalized features. Cookies are small pieces of data stored on a user's device by a web browser. Customers have the option to accept or decline cookies through their browser settings. However, disabling cookies may affect certain functionalities of the website.

Customer Rights:
Customers have the right to access, update, or delete their personal information held by "The Flower Chronicles" in accordance with POPIA. They may also have the right to restrict or object to certain processing activities. To exercise these rights, customers can contact us using the information provided below.

Changes to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time in compliance with POPIA. Any changes will be reflected on this page, and customers are encouraged to review this Privacy Policy periodically for updates.

Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@tfchronicles.co.za
Phone: +27 72 615 3457

Legal Disclosures:
This virtual marketplace is operated by The Flower Chroncles (Pty) Ltd, registered in South Africa. For more information about our business, including our contact details and legal disclosures, please refer to our Terms and Conditions.